Omnichannel Commerce with Dynamics 365
Dynamics 365 unifies your omnichannel commerce by connecting stores, e commerce, marketplaces, mobile, and logistics. You deliver a consistent and seamless customer experience while managing operations from a single integrated platform.
Omnichannel commerce challenges
Customers expect a frictionless experience across channels: reliable product availability, buy online pick up in store, easy returns, and consistent pricing. Without a unified omnichannel system, operations become fragmented and the customer experience deteriorates.
- Inconsistent data across web, store, and inventory
- Stockouts caused by limited visibility
- Complex returns and exchanges
- Unsynchronized pricing and promotions
- Disconnected customer journeys
Omnichannel Commerce with Dynamics 365
With Dynamics 365, you connect all sales channels within a unified environment. The ERP synchronizes pricing, inventory, promotions, orders, and customer data to ensure a consistent experience across every touchpoint. Omnichannel capabilities such as click and collect, ship from store, cross channel returns, and real time inventory lookup enhance customer satisfaction and commercial performance. Teams gain clear visibility into orders and stock levels, while leadership benefits from reliable KPIs to manage omnichannel operations effectively.
Our FiveForty expertise
FiveForty supports the implementation of a high performing omnichannel commerce strategy with Dynamics 365. We clarify customer journeys, align store, e commerce, and logistics processes, and configure rules for click and collect, returns, order orchestration, promotions, and order management. We synchronize your data to ensure full consistency across channels. With our Retail and Commerce expertise, we help you streamline the customer experience, reduce stockouts, increase conversion rates, and manage your omnichannel strategy through a reliable and connected system.
Key Omnichannel Commerce features in Dynamics 365
- Click and Collect and Click and Reserve
- Synchronized pricing, inventory, and promotions
- Unified returns across all channels
- Real time tracking of omnichannel orders
- Seamless customer experience between store and e commerce
- Single customer view and purchase history
erp & chill
Why Choose FiveForty?
From integration to maintenance.
Clear governance, transparent reporting, shared decisions.
Well controlled processes and a team that truly listens.
Human, responsive support always delivered with a smile.
A QUESTION? An answer.
Frequent asked questions
Dynamics 365 synchronizes all sales channels in real time and connects them to inventory, Finance, and logistics. A traditional system operates in silos and does not ensure cross channel consistency.
Yes. Omnichannel Commerce in Dynamics 365 supports both SMEs and mid sized companies through modular configuration and phased rollout.
Depending on the number of channels, stores, and integration requirements, implementation can range from a few weeks to several months.
Yes. Power BI provides real time dashboards on sales by channel, inventory levels, conversion rates, order fulfillment, and customer behavior using synchronized data from Dynamics 365.